Smartlyze Privacy Policy

Effective Date: November 19, 2024

1. Information We Collect

  1. Personal Information
    1. Full Name
    2. Email Address
    3. Company Name (if applicable)
    4. Billing Information (for subscription and payment processing)
  2. User Content
    1. All data, files, and information uploaded or processed through the Service
    2. Note: You retain full ownership of your uploaded data
  3. Usage Data
    1. IP address
    2. Device type and operating system
    3. Browser type
    4. Log files and usage analytics
  4. Cookies and Tracking Technologies
    1. We use cookies to enhance your experience and collect analytics data
    2. For more information, see our Cookie Policy

2. How We Use Your Information

  1. To Provide and Improve the Service: To process your data, improve functionality, and enhance the platform's features.
  2. To Communicate: To send you service updates, invoices, or responses to support inquiries.
  3. For Security and Compliance: To monitor platform usage, prevent unauthorized access, and comply with legal obligations.
  4. For Marketing: To offer relevant updates, promotions, or events (you can opt-out anytime).

3. Data Sharing & Disclosure

  1. Service Providers
    1. We may share data with trusted third-party service providers for:
    2. Payment processing
    3. Cloud storage and data hosting
    4. Security and compliance audits
  2. Legal Compliance
    1. We may disclose information if required by law, regulation, or court order.
  3. Business Transfers
    1. In the event of a merger, acquisition, or sale of Smartlyze, your information may be transferred to the new entity, subject to the same privacy standards.

4. Data Security

  1. We employ industry-standard security measures to protect your data, including:
  2. End-to-end encryption of data in transit and at rest
  3. Regular security audits and vulnerability assessments
  4. Access controls and multi-factor authentication
  5. Despite our efforts, no method of transmission or storage is 100% secure.

5. Data Retention

  1. We retain your personal and user data for as long as necessary to:
  2. Provide the Service
  3. Comply with legal obligations
  4. Resolve disputes
  5. Enforce our agreements
  6. Upon request, we will delete your data unless it is required for legal compliance or legitimate business purposes.

6. Your Rights

  1. Depending on your jurisdiction (e.g., EU under GDPR or California under CCPA), you may have the following rights regarding your personal data:
  2. Access: Request access to the personal data we hold about you.
  3. Correction: Request correction of inaccurate or incomplete data.
  4. Deletion: Request deletion of your personal data (subject to legal obligations).
  5. Data Portability: Request a copy of your data in a machine-readable format.
  6. Objection: Object to the processing of your personal data for marketing purposes.
  7. To exercise your rights, contact us at: [email protected].

7. Cross-Border Data Transfers

  1. If you access the Service from outside the European Economic Area (EEA), your data may be transferred to and processed in countries with different data protection laws.
  2. We ensure appropriate safeguards are in place for such transfers.

8. Third-Party Links

  1. Our platform may contain links to third-party websites or services.
  2. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

9. Children's Privacy

  1. Our Service is not intended for children under the age of 13.
  2. We do not knowingly collect personal data from children.
  3. If we become aware that we have inadvertently collected data from a child, we will delete it.

10. Changes to This Privacy Policy

  1. We may update this Privacy Policy from time to time.
  2. Significant changes will be communicated via email or a notice on our website.
  3. Continued use of the Service after such changes constitutes your acceptance.

11. Contact Us

  1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
  2. Thank you for trusting Smartlyze with your data.